Patient Rights and Responsibilities
At Arise Health Clinic, you are a partner in your care. This page explains what you can expect from us and what we ask of you. If you would like a printed copy, or have this read to you or explained in another language, just ask. Language help is free.
Your rights
You have the right to:
Respect and dignity. Be treated with courtesy, respect and care, whatever your race, color, national origin, age, disability, sex, religion or insurance.
To help us care for you well, we ask you to:
Give us accurate and complete information about your health, your medications, and any changes.
Take part in your treatment plan, and tell us if it is not working for you or you want to change it.
Give us current contact and insurance information, and tell us when it changes.
Understand your financial responsibility, including any copays, deductibles or fees not covered by your insurance.
Treat our staff and other patients with courtesy and respect, and respect the privacy of others.
Keep yourself and others safe on our premises and during telehealth visits.
In a crisis
If you are in crisis or think you may harm yourself or someone else, call or text 988, or call 911. Please do not wait for an appointment.
Questions, concerns and complaints
We want to hear from you. If you have a concern about your care or believe your rights have not been respected, please tell us first:
Arise Health Clinic 10705 Charter Dr, Suite 430 Columbia, MD 21044 Phone: 301-259-3574 Email: info@arisehealthclinic.com
You may also contact outside agencies at any time, whether or not you have spoken with us first:
Maryland Department of Health, Behavioral Health Administration. To report a concern about a behavioral health provider or treatment, use the complaint form on the Behavioral Health Administration website at health.maryland.gov/bha. Phone: (410) 767-6500 or 1-877-463-3464.
Your provider's licensing board. For a concern about an individual counselor, nurse practitioner, social worker or physician, you can contact their Maryland licensing board.
U.S. Department of Health and Human Services, Office for Civil Rights. For discrimination concerns, see our Nondiscrimination and Language Assistance Notices.
Safe, humane care. Receive appropriate, humane treatment and services, and be protected from harm, abuse, neglect and mental abuse.
A treatment plan made with you. Take part in building your treatment plan and in reviewing it as your needs change.
Clear information. Be told, in words you can understand, about your diagnosis, the treatment we recommend, its possible benefits and side effects, other options that are available, and the name, title and role of the people caring for you.
A voice in your care. Ask questions, get a second opinion, and say no to a recommended treatment or medication. We will talk with you about what that could mean for your care.
A person to support you. Bring a family member, friend or other advocate of your choice to take part in treatment planning, as Maryland law allows.
Your wishes honored. If you have a mental health advance directive, have your care follow the choices you wrote down, as the law allows. We can give you information about advance directives.
Privacy. Have your health information kept private and shared only as the law allows or as you permit. You can ask for our Notice of Privacy Practices, see your records, ask for copies, and ask us to correct them, as the law allows.
Telehealth choices. Ask for an in-person visit or a telehealth visit where we offer both.
Information about costs. Ask about our fees, what your insurance covers, and what you may owe. If you do not have insurance or choose not to use it, you can ask for a Good Faith Estimate.
Know your rights. Be told about these rights, and have them explained in a way that fits your needs.
Be heard. Share a concern or complaint and have it reviewed fairly and promptly, without being treated differently for speaking up.
If you are under 18
Your parent or guardian takes part in decisions about your care as Maryland law provides. We will still explain things to you in words you understand and listen to your views.