Your Voice Matters

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Arise Health Clinic is committed to providing safe, respectful, high-quality behavioral health services. Clients, family members, caregivers, referral partners, and other members of the public are encouraged to share concerns, complaints, or grievances regarding the care, treatment, services, safety, or experience provided by our organization.

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Submit a Concern or Grievance to Arise Health Clinic

If you have a concern or grievance, we encourage you to contact Arise Health Clinic so that we have an opportunity to review and address your concerns.

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Concerns may be submitted verbally or in writing.

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Contact The Joint Commission

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Arise Health Clinic is accredited by The Joint Commission.

Anyone who has concerns about the quality or safety of care provided by Arise Health Clinic may also report those concerns directly to The Joint Commission.

You are not required to submit a complaint to Arise Health Clinic before contacting The Joint Commission.

Report a Patient Safety Concern or Complaint

Online:

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Telephone:
1-800-994-6610

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Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

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The Joint Commission does not accept complaints by email or fax.

Emergency or Crisis Assistance

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This grievance process is not intended for emergencies.

If you are experiencing a medical emergency, call 911.

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If you are experiencing a mental health crisis or having thoughts of suicide or self-harm, call or text 988 for the Suicide & Crisis Lifeline.